Monthly Archives: March 2012

Who is keeping my website safe?

Let me make this clear right from the start – I am not saying that open source solutions are insecure, or that they are less secure than proprietary software. That’s a debate I will stay out of and it’s irrelevant to this article. All software suffers at some point from bugs, and some of those bugs will create security problems. In Continue Reading...

Commission Plans vs Customer Service

There can only be one winner. At some point all growing businesses need to create a sales team. For professional service businesses this can be a painful experience, but it doesn’t need to be. The tips below are focused on the IT services business, but apply to many others. Most owners/founders of professional services practices have a technical background. They Continue Reading...

Service is the Key to Success

Retailers vs the Online Menace There’s much being said about the plight of Australian retailers in the current economy. Many are really struggling and some very big names have simply disappeared. There’s a number of issues used to explain the problem: Weakening housing market Increasing interest rates Carbon Tax Mining Tax Online sales from GST free overseas retailers Uncertainty in Continue Reading...

Online Strategy to Attract New Staff

What Does Your Online Strategy Say To New Staff? In the late 1990’s many businesses started to realise they needed a web site, and the age of brochure sites began. They were difficult to update without coding skills, and typically didn’t change for months or years at a time. By the mid 2000’s the content management system (CMS) had appeared, in Continue Reading...